Crave, The Hair Studio - Terms of Sale

Welcome to Crave, The Hair Studio's online store. These Terms of Sale govern the purchase of products and services through our website. By making a purchase on our site, you agree to be bound by these terms, so please read them carefully. If you have any questions, feel free to contact us at 022 439 9451.

1. General Overview

1.1 Crave, The Hair Studio refers to the business entity operating in New Zealand under the name "Crave, The Hair Studio", located at 300 South Road Dunedin.

1.2 By placing an order through our website, you agree to the terms outlined in this document, in addition to the website’s [Terms and Conditions] and [Privacy Policy].

1.3 We reserve the right to update these Terms of Sale from time to time, and your continued use of our site after changes are made constitutes your acceptance of those updates.

2. Products and Services

2.1 Product Availability: We strive to ensure that the products and services listed on our website are in stock and available. However, there may be rare instances where items are out of stock or unavailable after the order has been placed. In such cases, we will notify you as soon as possible and offer a refund, exchange, or backorder option.

2.2 Product Descriptions: While we aim for accuracy, there may be slight variations in product descriptions, colors, or packaging. These variations are due to differences in product batches or digital display settings. Crave, The Hair Studio is not liable for such discrepancies unless the variation is significantly different from the product advertised.

2.3 Services Offered: In addition to retail products, we offer vouchers, gift cards, and pre-booked services on our website. Each service will be subject to its own terms regarding booking, cancellation, and usage.

3. Orders and Acceptance

3.1 Order Process: Once you have selected the desired products or services, you can complete the checkout process by providing your shipping details, payment information, and confirming the order.

3.2 Order Confirmation: You will receive an email confirming that we have received your order. This confirmation does not constitute acceptance of your order, but rather acknowledgment that the order has been placed.

3.3 Order Acceptance: Our acceptance of your order and the completion of the contract between us occurs when the products are dispatched from our premises. Until then, we reserve the right to cancel your order, for example, due to pricing errors, stock issues, or payment authorization failures.

4. Pricing and Payments

4.1 Pricing: All prices listed on our website are in New Zealand Dollars (NZD) and include GST unless otherwise specified. We reserve the right to change prices without notice; however, any changes will not affect orders that have already been confirmed.

4.2 Payment Methods: We accept the following payment methods:

Credit and debit cards (Visa, Mastercard)
Bank transfers
EFTPOS for in-store pick-ups
Gift vouchers or discount codes

4.3 Payment Authorization: Payments are subject to authorization checks, and we reserve the right to cancel an order if the payment is not authorized or if fraudulent activity is suspected.

4.4 Discount Codes and Promotions: From time to time, we may offer promotions or discount codes. These offers are subject to specific terms and cannot be combined with other promotions unless expressly stated.

4.5 Currency: All transactions on our website are processed in New Zealand Dollars (NZD). Any additional charges, such as bank fees for foreign transactions, are the responsibility of the customer.

5. Shipping and Delivery

4.1 Destinations : Unfortunately at Crave we do not currently offer delivery of any of our products. Although we do offer ‘Click and Collect’ linked within our store and website.

6. Returns, Refunds, and Exchanges

6.1 Returns Policy: We offer a 14-day return policy for unused, unopened products in their original packaging, accompanied by the original receipt. Please note that certain items, such as hair brushes, styling tools, and cosmetics, are non-returnable due to hygiene reasons unless they are faulty.

6.2 Faulty Products: If the product you purchased is faulty or damaged, you may return it to us within 14 days of receiving it for an exchange or full refund, including the cost of return shipping.

6.3 Return Process: To initiate a return, please contact us at 022 439 9451 within the return period. You will be responsible for the cost of return shipping unless the item is faulty. We recommend using a trackable shipping method for your return, as Crave, The Hair Studio is not responsible for items lost in transit.

6.4 Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and will be applied to your original payment method.

6.5 Exchanges: If you would like to exchange an item, please follow the return process and then place a new order for the desired product. We cannot reserve or hold items for exchange.

7. Gift Vouchers and Store Credit

7.1 Gift Vouchers: Gift vouchers purchased through our website are valid for 12 months from the date of issue. They cannot be redeemed for cash and are non-refundable.

7.2 Store Credit: In the event of a return, store credit may be offered as an alternative to a refund. Store credit is valid for 12 months from the date of issue.

8. Customer Responsibilities

8.1 Accuracy of Information: You agree to provide accurate and complete information when placing orders. This includes ensuring that your shipping address, payment details, and contact information are correct.

8.2 Aftercare and Usage: We provide detailed instructions on how to use our products. It is your responsibility to follow these instructions carefully. Crave, The Hair Studio is not liable for misuse of products or failure to follow aftercare guidelines.

9. Liability and Warranties

9.1 Product Warranties: We offer warranties in accordance with the New Zealand Consumer Guarantees Act 1993. If a product is found to be faulty, we will repair, replace, or refund the item as required by law.

9.2 Exclusions: Crave, The Hair Studio is not liable for:

Cosmetic damage caused by normal wear and tear.
Products damaged due to misuse or failure to follow care instructions.
Delays in delivery due to circumstances beyond our control.

9.3 Limitation of Liability: To the maximum extent permitted by law, Crave, The Hair Studio’s total liability to you for any claim arising out of or in connection with the purchase of products through our website will be limited to the price paid for the products.

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms of Sale are governed by the laws of New Zealand.

10.2 Dispute Resolution: If a dispute arises, we encourage you to contact us directly so we can resolve it amicably. If we are unable to resolve the issue, the dispute will be settled in accordance with New Zealand law and any proceedings will be held in a New Zealand court.

Thank you for shopping with Crave, The Hair Studio. By purchasing from our website, you agree to these Terms of Sale. If you have any questions or require further assistance, please don't hesitate to contact us at 022 439 9451.

Crave, The Hair Studio - Cancellation Policy

We understand that sometimes life happens and you may need to cancel or reschedule your appointment. To help us manage our bookings and continue providing the best service to all clients, we kindly ask that you follow our cancellation policy.

24 Hours Notice: We require at least 24 hours' notice for any cancellations or rescheduling of appointments.
Late Cancellations: If you cancel or reschedule with less than 24 hours' notice, a 50% cancellation fee of the booked service will apply.
Exceptional Circumstances: We understand that emergencies or unforeseen circumstances can occur. If you have a valid reason for canceling within 24 hours, please contact us directly, and we will assess the situation on a case-by-case basis.

Thank you for your understanding and cooperation.

If you have any questions or need to modify your appointment, please contact us at 022 439 9451.